Help Centre
How every part of PoolPreCert works, in plain English. 66 short articles.
Help for your kind of account
Pool owners
Check your pool, find an inspector, ask for quotes.
- Start a self-check of your pool barrier
- AI photo check: what it does and what it doesn't
- Before you book an inspector: your results card
- The detailed report PDF and sharing it
- Find a pool safety inspector in the directory
- Ask an inspector for an inspection and follow it up
- See it in your yard
- Certificates and expiry reminders
- Verified reviews
- Getting started with PoolPreCert
- Signing in, email links and resetting your password
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- Change history and undo
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Cookies and analytics
- Ask a business to contact you
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Pool safety inspectors
Inspections, schedule, records, reports and invoices.
- AI photo check: what it does and what it doesn't
- Claim your directory listing
- Edit, pause or hide your directory listing
- The Requests inbox
- Customers: your address book
- Import customers: drop a file, paste or use contacts
- Merge duplicate customers
- Customer link: a private page for one customer
- Portfolio: every pool and its certificate date
- Certificates and expiry reminders
- Schedule basics: jobs, the calendar and reminders
- Repeating jobs and planned dates
- Move several jobs at once
- Team schedule, clashes and best order for the day
- Hours, days off, travel time and calendar link
- Customer booking page and booking requests
- Job templates and checklists
- Job status, waiting on, and site notes
- Job photos with marks, and job costing
- Inspections: the checklist, photos and finishing
- Photo mode: take photos fast, tag them later
- Working with no signal (offline mode)
- Re-inspections and comparing with the last one
- QBCC-ready data sheet
- Check a pool on QBCC and open the QBCC Portal
- Inspection records, Form 26 reminders and retention
- Reports: PDF with photos and a private link
- Reports and exports, and the accountant link
- Quotes and invoices with Xero
- Automatic follow-ups for quotes and invoices
- Verified reviews
- Insights: pool certificates in your area
- The AI assistant
- Getting started with PoolPreCert
- Team members and what each role can do
- Plans and billing
- Signing in, email links and resetting your password
- Try the demo
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- Change history and undo
- No signal or weak signal on site
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Cookies and analytics
- Homeowners waiting for your business
- Add the Website button to your website
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Property managers and agencies
Portfolio, certificate dates, reminders and bulk import.
- Find a pool safety inspector in the directory
- Customers: your address book
- Import customers: drop a file, paste or use contacts
- Merge duplicate customers
- Customer link: a private page for one customer
- Import properties and certificate dates (agencies)
- Portfolio: every pool and its certificate date
- Certificates and expiry reminders
- Smoke alarm dates (agency accounts only)
- Preferred inspectors and requesting inspections
- Schedule basics: jobs, the calendar and reminders
- Repeating jobs and planned dates
- Move several jobs at once
- Team schedule, clashes and best order for the day
- Check a pool on QBCC and open the QBCC Portal
- Reports and exports, and the accountant link
- Quotes and invoices with Xero
- The AI assistant
- Getting started with PoolPreCert
- Team members and what each role can do
- Plans and billing
- Signing in, email links and resetting your password
- Try the demo
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- Change history and undo
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Cookies and analytics
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Pool fence contractors
Requests, quotes, price list, suppliers and jobs.
- Claim your directory listing
- Edit, pause or hide your directory listing
- The Requests inbox
- Build a pool fence quote with the quote builder
- Your price list: items, markup and CSV import
- Suppliers: ask nearby suppliers for a materials quote
- Customers: your address book
- Import customers: drop a file, paste or use contacts
- Merge duplicate customers
- Customer link: a private page for one customer
- Schedule basics: jobs, the calendar and reminders
- Repeating jobs and planned dates
- Move several jobs at once
- Team schedule, clashes and best order for the day
- Hours, days off, travel time and calendar link
- Customer booking page and booking requests
- Job templates and checklists
- Job status, waiting on, and site notes
- Job photos with marks, and job costing
- Reports and exports, and the accountant link
- Quotes and invoices with Xero
- Automatic follow-ups for quotes and invoices
- Verified reviews
- Insights: pool certificates in your area
- The AI assistant
- Getting started with PoolPreCert
- Team members and what each role can do
- Plans and billing
- Signing in, email links and resetting your password
- Try the demo
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- Change history and undo
- No signal or weak signal on site
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Cookies and analytics
- Homeowners waiting for your business
- Add the Website button to your website
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Pool builders
Requests, quotes, jobs and your listing.
- Claim your directory listing
- Edit, pause or hide your directory listing
- The Requests inbox
- Your price list: items, markup and CSV import
- Suppliers: ask nearby suppliers for a materials quote
- Customers: your address book
- Import customers: drop a file, paste or use contacts
- Merge duplicate customers
- Customer link: a private page for one customer
- Schedule basics: jobs, the calendar and reminders
- Repeating jobs and planned dates
- Move several jobs at once
- Team schedule, clashes and best order for the day
- Hours, days off, travel time and calendar link
- Customer booking page and booking requests
- Job templates and checklists
- Job status, waiting on, and site notes
- Job photos with marks, and job costing
- Reports and exports, and the accountant link
- Quotes and invoices with Xero
- Automatic follow-ups for quotes and invoices
- Verified reviews
- Insights: pool certificates in your area
- The AI assistant
- Getting started with PoolPreCert
- Team members and what each role can do
- Plans and billing
- Signing in, email links and resetting your password
- Try the demo
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- Change history and undo
- No signal or weak signal on site
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Cookies and analytics
- Homeowners waiting for your business
- Add the Website button to your website
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Site admins
Tools for PoolPreCert administrators.
- Getting started with PoolPreCert
- Signing in, email links and resetting your password
- Privacy and your data: download or delete
- Notifications and emails
- Dark mode and accent colours
- A photo or file will not upload
- An email did not arrive
- I can't sign in
- Admin tools (PoolPreCert administrators)
- Cookies and analytics
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Popular articles
- Start a self-check of your pool barrierHow a pool owner walks round the pool with PoolPreCert, answers each barrier question and sees what to look at before booking an inspector.
- AI photo check: what it does and what it doesn'tThe AI photo check looks at a photo of your pool barrier and suggests things to check in person. How to use it, what is sent and why it decides nothing.
- Find a pool safety inspector in the directoryHow to search the PoolPreCert directory of Queensland pool safety inspectors, what a listing shows, and how listings are ordered.
- Claim your directory listingHow an inspector, pool fence contractor or pool builder finds their directory listing, claims it with a personal link, and gets it approved.
- The Requests inboxHow businesses read and answer homeowner requests, see a shared self-check report, update the status, add team notes and turn a request into a job.
- Build a pool fence quote with the quote builderHow a pool fence contractor builds a quote from their own price list, offers options, and creates it in Xero for the customer to accept.
All topics
Getting started
Checking a pool
Directory and requests
- Find a pool safety inspector in the directory
- Ask an inspector for an inspection and follow it up
- Claim your directory listing
- Edit, pause or hide your directory listing
- The Requests inbox
- Verified reviews
- Ask a business to contact you
- Homeowners waiting for your business
- Add the Website button to your website
- List your building certifier business
- Find a pool shop
- Is your pool shop listed?
Customers and properties
Quotes, invoices and money
Schedule and jobs
- Schedule basics: jobs, the calendar and reminders
- Repeating jobs and planned dates
- Move several jobs at once
- Team schedule, clashes and best order for the day
- Hours, days off, travel time and calendar link
- Customer booking page and booking requests
- Job templates and checklists
- Job status, waiting on, and site notes
- Job photos with marks, and job costing
Inspections and records
Property managers
Reports and insights
Your account
Troubleshooting
Still stuck?
Email support@poolprecert.com and tell us what you were trying to do. Please do not send passwords or card numbers. The PoolPreCert team will reply.