An email did not arrive

Emails from PoolPreCert are signed PoolPreCert team and come from our support address.

Who it is for: Anyone waiting for an email.

How to do it

1. Check spam, junk and promotions folders.
2. Check the address you typed is right.
3. Use the resend button on the page. There is a short wait between resends.
4. Customers: the business must have your email address on file to send confirmations and reminders.
5. Businesses: customers only get schedule emails if they have an email address and you have not switched the reminder off.
6. Still nothing? Email support@poolprecert.com from the address you used.

What it does not do

• We do not email a business for each new request. Look for the notice in the app.

PoolPreCert helps you do and record your work. It does not decide whether a pool meets the Queensland standard. Only a licensed pool safety inspector does that.

All Help Centre articles · Still stuck? Email support@poolprecert.com