I can't sign in

The message That email or password doesn't match is used for a wrong password and an unknown email alike.

Who it is for: Anyone locked out.

How to do it

1. Press the eye to show the password and check it.
2. Check the email address. The last email used on this device is filled in. Press Not you? Use a different email to change it.
3. If it says Check your email to confirm your account, open the confirmation email, or press the resend button.
4. Choose Forgot password to set a new one, or Email me a sign-in link.
5. If a link says it has expired, use the button on that page to get a fresh one.
6. Still stuck? Email support@poolprecert.com.

What it does not do

• We can't tell you whether an address has an account. That keeps other people's accounts private.

PoolPreCert helps you do and record your work. It does not decide whether a pool meets the Queensland standard. Only a licensed pool safety inspector does that.

All Help Centre articles · Still stuck? Email support@poolprecert.com