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Merge duplicate customers

For: Pool safety inspectors, Property managers and agencies, Pool fence contractors, Pool builders · Last updated 16 October 2026

When two customers share an email or phone number, they may be the same person. The Duplicate customers page lists likely pairs.

Who it is for: Owners and admins.

How to do it

  1. Open Customers and choose the duplicates notice, or open Duplicate customers directly.
  2. Look at each pair side by side.
  3. Press Review and merge. Choose which details to keep.
  4. Confirm. Properties, jobs and notes move to the customer you kept.

What it does not do

  • Nothing is merged without your confirmation, and customers that only look similar by name are not flagged.

PoolPreCert helps you do and record your work. It does not decide whether a pool meets the Queensland standard. Only a licensed pool safety inspector does that.

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