Your pool safety certificate (Form 23): finding a copy and fixing mistakes
A Form 23 is the pool safety certificate. If you have lost yours, QBCC says you can download and print a new copy from the pool register on the QBCC Portal. If a detail on it is wrong, QBCC says changes go to its Pool Team at poolsafety@qbcc.qld.gov.au, with the inspector's licence number and the certificate number, so start with the inspector who issued it.Source: QBCC, Inspect and certify a pool (page reviewed 30 Aug 2021) and Your guide to hassle-free pool projects (page reviewed 6 Jun 2025), both read 31 Oct 2026.
What a Form 23 is
QBCC's guide for homeowners says a pool safety certificate (Form 23) is issued by a pool safety inspector to confirm that a pool met the pool safety standard at the time of inspection, and that only an inspector licensed by QBCC can issue one. It is valid for 1 year for a shared pool and 2 years for a non-shared pool. A building certifier's Form 17 can stand in for a Form 23 for a new or altered pool fence, for the same period. We have not copied or described the layout of the form itself: use your own copy or QBCC's.
Where to find your copy
- Look for the copy the inspector gave you when they issued it, and check any email from the inspector or the agent who handled your sale or lease.
- If you cannot find it, search the property on QBCC's pool register through the QBCC Portal (my.qbcc.qld.gov.au/s/pool-register (opens in a new tab)). QBCC says the register has no charge to access, and that an owner who has lost a certificate can download and print a new copy from it. We have not tried the download ourselves, so follow QBCC's own screens.
- If the register shows no current certificate, you may have none: see how to get one, step by step, or how to check a property on the register.
No charge to run the self-check. It is not an inspection.
If a detail on it is wrong
QBCC says that for changes such as the property location, pool or owner details, an exemption or alternative solution, or minor repairs, you email the QBCC Pool Team at poolsafety@qbcc.qld.gov.au. It asks for the Pool Safety Inspector licence number, the Pool Safety Certificate number and the details of the changes, and says a member of the QBCC Pool Safety Team will respond. QBCC's page gives no timeframe for a reply.
Our suggestion, not a QBCC rule: ask the inspector who issued the certificate first. They are the person who holds the licence number and the certificate number, and the mistake may have been theirs to correct. QBCC's separate refund form is only for an administrative error, a duplicate or a system error where you want a refund, so a wrong address on a certificate usually does not need it. Email addresses and forms change, so check them on QBCC's page before you send anything.
Where a certificate has to be displayed
- Shared pool: QBCC says that when a unit is leased, a copy must be displayed as near as practicable to the entrance of the premises. The Residential Tenancies Authority says the certificate must be clearly displayed near the main entrance to the property or at a gate to the pool. Shared pool certificates.
- A rented property: the Residential Tenancies Authority says a copy of the certificate should be included with the tenancy agreement. Leasing a property with a pool.
Keep your own record of the dates
PoolPreCert does not issue certificates and does not check one with QBCC. Its Certificates page is your own record: you type in the issue date from your copy, and it can remind you before the certificate runs out. How that works.
How this page was made: the PoolPreCert team read each page listed under Sources on 31 October 2026 and wrote this in plain words. The dates beside each source are the dates those pages show. PoolPreCert is not part of QBCC or the Queensland Government, and only a licensed pool safety inspector decides whether a pool meets the standard.
Check your barrier before you book
Walk around your pool with the PoolPreCert app and mark each check Looks OK, Needs attention or Couldn't check. A licensed inspector decides.
No charge to run the self-check.
Common questions
Is a Form 23 the same as a pool safety certificate?
Yes. QBCC's guide for homeowners says a pool safety certificate (Form 23) is issued by a pool safety inspector, and only an inspector licensed by QBCC can issue one.
I have lost my pool safety certificate. Can I get a copy?
QBCC says an owner can download and print a new copy from the pool register on the QBCC Portal.
A detail on my certificate is wrong. Who fixes it?
QBCC says changes such as the property location, pool or owner details, an exemption or alternative solution, or minor repairs go to the QBCC Pool Team by email at poolsafety@qbcc.qld.gov.au. QBCC asks for the inspector's licence number, the certificate number and the details of the change. The inspector who issued the certificate is the person most likely to have those numbers, so start with them.
Where does a certificate have to be displayed?
For a shared pool, QBCC says a copy must be displayed as near as practicable to the entrance of the premises when a unit is leased, and the Residential Tenancies Authority says near the main entrance to the property or at a gate to the pool. For a rented property, the Residential Tenancies Authority says a copy of the certificate should be included with the tenancy agreement.