Delete your PoolPreCert account

You can ask us to delete your PoolPreCert account and the data in it. Sign in and do it from your settings, or email us if you cannot sign in. We process requests within 30 days and email you when it is done.

If you can sign in

1. Sign in to PoolPreCert, on the website or in the app.
2. Open Settings, then Privacy & data.
3. Under Delete your account, type DELETE and press Request account deletion.

You can cancel the request from the same page until it has been processed.

If you cannot sign in

Email support@poolprecert.com from the email address on the account, with the subject “Delete my account”. We may ask a question to check it is you before we act.

What happens

• Deleting an account deletes the data in it, including its records, reports and photos.
• If you own a business account with no one else in it, the business is deleted too. If other people are in it, we will contact you first so ownership can be handed over.
• If you are an inspector, download your inspection record packs first. QBCC asks inspectors to keep inspection records for at least 5 years, and your copy is the only one once the account is gone. The request form asks you to confirm you have done this.
• If you pay for a plan, say so in your request so we can make sure it stops.
• We may need to keep some information for legal reasons, for example payment records. Deleted information can stay in backups for up to 7 days.

The details are in section 22 of our Privacy Policy. To get a copy of your data first, use Download your data on the same Privacy & data page.